I hope this get resolved for my peace I am writing off this order. There is something wrong about the way they do business. I must have lost my mind to order from them. This items are available at other stores who would ship in 2 days. No correspondence as regards the order when the ETA is not feasible. I didn't get a tracking number till after the item was delivered. the other item we dont know if it will ever come. My experience so far: I have been expecting my order since June, a part of it was shipped, since its a glass, it was packaged in a flimsy manner so of course it was broken( they are going to send a replacement but that would be another 2 months wait, since they dont honor ETA i would say indefinite). Your worst fear will be confirmed shopping here. No one comes to these pages to give a “good” review.I have been a online shopper since the dot com days., and this is absolutely the worst experience you can have shopping online. THIS COMPANY NEEDS TO BE INVESTIGATED BY THE FEDS. I am reporting them to the OHIO Attorney General, the Better Business Bureau and calling my credit card company to file a dispute. Doubting it will happen, like others have reported. They finally agreed to cancel but I have yet to see my refund. Tried to cancel and of course gave me the run-around. They will NOT answer their 800 number, EVER. Never got a status update so I called to cancel. They took my money right away and never shipped the item. Like others, I placed an order for a quick ship item. To all the others who wish to cancel or get your refund, I continuously pressed them for my refund with several emails telling them that I would contact the BBB and OHIO Attorney General. UPDATE: After 3 weeks the refund was posted on my credit card. They sell the same stuff that you can get other places so I’d say you basically should never use Burke Decor for anything. I’m going to wait until Monday & if I don’t hear from them I’m going to place a chargeback on my account. I definitely should have looked further into reviews of this company because they are basically all terrible. I emailed them again July 5th & as of now (the 8th) I haven’t heard anything back from them.I got an email back saying my items were in stock & would ship early July, I emailed back & asked if there was a date they could provide me that was less vague.I checked the pillows I ordered on their website & it now said it would ship in 14-16 weeks so they pulled a switcharoo on me haha. I emailed them on June 27th asking for an update on my order, they never sent one about my order but had been spamming me w/ sale & discount emails.Placed my order on June 19th, website said it would take 3-5 business days to ship.There’s a reason they don’t allow comments on their Instagram posts, they’d all be people asking for their money back □ The more people that call their credit card companies the faster we can at least get their merchant account shut down so they can't keep scamming people.Īn absolute scam of a company. If they think they will get away with this with me, they are mistaken! They messed with the wrong person. I have already reported them to the credit card brands as a scam company. It might take a month or more, but there is a way to get your money back. I am in the payment industry and you as a customer have the right to dispute a charge due to lack of receipt, and also you can dispute the charge for delay in delivery. They clearly are not going to issue a refund, and if you read reviews they just keep delaying so I initiated a dispute with AMEX. The items I order said in stock and the shipping dates were 5 - 10 days. Of course, they sent that to me before I requested a refund. They are giving me some BS about they have to check to see if it has already shipped yet their email to me said when I checked on shipping that it would not ship for at least 7 more days. I tried canceling my order and requesting a refund. If I could give this company 0 stars I would.
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